On-site Support

Onsite Support

A comprehensive alternative to having your own IT department, our On-Support service provides remote support, onsite engineer time with 24x7 monitoring and on demand consultancy as needed.

Support-IT On-Site Service

With onsite engineering time, offering all sizes of business a complete and comprehensive outsourced support solution, we become your trusted IT support team.

In addition to all the benefits including 24/7 remote monitoring (Monitor-IT) and Remote Support from our in-house Service Desk (Remote-IT), this service includes onsite engineering time.

Your expert ICT Team

With no hidden costs our Support-IT service offers unparalleled value for money and complete transparency allowing you to easily budget for your annual IT Support budget.
Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.

Key features at a glance

Features provided in our 24x7 monitoring and remote support services include:
• Onsite Support
• Telephone & Email Support
• Remote support (email, servers, PCs & networks)
• Standard Service Desk hours 7.30am to 6.30pm daily
• Preventative maintenance & updates
• 24/7 Real-time monitoring & alerts
• Bespoke preventative ransomware protection
• Guaranteed response & resolution times
• High rate of first-contact resolution
• Enterprise Class service management system
• Optional monthly service delivery reports for transparency
• Dedicated Account Manager & technical reviews
• On demand consultancy & advice
• Discounted rates on other services
• No hidden costs

What next?
If our Manage-IT service don’t match your requirements exactly, we also offer flexible tailored support and outsourced Service Desk options, so please contact us today to discuss your needs further.